juan365com Privacy Policy

1. Introduction

juan365com ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all users who access and use the juan365com online casino platform. This Privacy Policy applies to all personal data collected through the juan365com website, mobile-optimised platform, and any related communications channels.

This policy is written in plain English to ensure that Filipino players can clearly understand how their data is handled. We have made every effort to avoid unnecessary legal jargon while still meeting our obligations under applicable data protection legislation.

By registering an account on juan365com or by continuing to use the platform after this policy has been updated, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Data Controller

For the purposes of applicable data protection law, juan365com acts as the data controller in respect of the personal data collected from players using the platform. As data controller, juan365com determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

If you have any questions about how juan365com processes your personal data, or if you wish to exercise any of your data subject rights, please contact our Data Protection team using the contact details provided in Section 15 of this policy.

3. Personal Data We Collect

juan365com collects only the personal data that is necessary for the purposes described in this policy. The categories of personal data we collect include:

3.1 Registration Data

When you create a juan365com account, we collect the information you provide during the registration process, including:

• Full legal name
• Date of birth (to verify that you are 21 years of age or older)
• Philippine mobile number
• Email address
• Residential address
• Username and password (password stored in encrypted form only)

3.2 Identity Verification (KYC) Data

To comply with anti-money laundering regulations and to verify your identity, juan365com may collect:

• Government-issued identification documents (e.g., Philippine passport, driver's licence, SSS/GSIS ID, PhilSys National ID)
• Proof of address documents (e.g., utility bill, bank statement)
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account)
• Selfie or facial image for identity verification purposes

3.3 Financial Data

When you make deposits or request withdrawals, we collect transaction-related data including:

• GCash or PayMaya account reference numbers
• Bank account details (where bank transfer is used)
• Transaction amounts, dates, and reference numbers
• Account balance history

juan365com does not store full payment credentials. Financial transactions are processed through secure payment gateways that operate under their own data protection obligations.

3.4 Gaming Activity Data

We collect data about your gaming activity on the platform, including:

• Games played, wagers placed, and outcomes
• Session duration and frequency of play
• Bonus and promotion usage
• Responsible gaming tool settings and usage

3.5 Technical Data

When you access juan365com, we automatically collect certain technical data, including:

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Pages visited, time spent on pages, and navigation paths
• Referring website or source

3.6 Communications Data

If you contact juan365com's support team or respond to our communications, we collect the content of those communications, including live chat transcripts, email correspondence, and any attachments you provide.

4. How We Collect Your Data

juan365com collects personal data through the following means:

• Directly from you – when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account settings.
• Automatically – through cookies, web beacons, and similar tracking technologies when you access and use the platform (see Section 8 for details).
• From third parties – from identity verification service providers, payment processors, and fraud prevention services where necessary to verify your identity or protect the platform from abuse.

5. How We Use Your Personal Data

juan365com uses the personal data we collect for the following purposes:

Purpose	Data Used
Account registration and management	Registration data, technical data
Identity verification and KYC compliance	KYC data, registration data
Processing deposits and withdrawals	Financial data, KYC data
Providing customer support	Communications data, registration data
Fraud prevention and security monitoring	Technical data, financial data, gaming activity data
Responsible gaming monitoring and intervention	Gaming activity data, registration data
Personalising your platform experience	Gaming activity data, technical data
Sending promotional communications (with consent)	Registration data, gaming activity data
Regulatory compliance and legal obligations	All categories as required
Platform analytics and improvement	Technical data, gaming activity data (aggregated)

juan365com will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing another lawful basis for the new processing activity.

6. Legal Basis for Processing

juan365com processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (RA 10173) and other applicable data protection laws:

• Contractual necessity – processing required to perform our contract with you, including account management, payment processing, and game provision.
• Legal obligation – processing required to comply with applicable laws, including anti-money laundering regulations, KYC requirements, and tax reporting obligations.
• Legitimate interests – processing necessary for our legitimate business interests, including fraud prevention, platform security, and improving our services, where such interests are not overridden by your rights and interests.
• Consent – processing based on your freely given, specific, informed, and unambiguous consent, such as sending you marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7. Data Sharing & Disclosure

7.1 Service Providers

juan365com shares personal data with carefully selected third-party service providers who assist us in operating the platform. These include identity verification providers, payment processors (GCash, PayMaya, and Philippine banking partners), game software providers, customer support platform providers, and IT infrastructure providers. All service providers are contractually required to process personal data only on our instructions and to maintain appropriate security measures.

7.2 Regulatory and Law Enforcement Authorities

juan365com may disclose personal data to regulatory authorities, law enforcement agencies, or other government bodies where required to do so by applicable law, court order, or regulatory requirement. This includes disclosures to the Philippine Amusement and Gaming Corporation (PAGCOR) and the Anti-Money Laundering Council (AMLC) where required.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of juan365com's business, personal data held by juan365com may be transferred to the acquiring entity as part of that transaction. Affected players will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

7.4 No Sale of Data

juan365com does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Any sharing of data is limited to what is strictly necessary for the purposes described in this policy.

8. Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. juan365com uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, to analyse how the platform is used, and to deliver a personalised experience.

8.2 Types of Cookies We Use

• Strictly necessary cookies – essential for the platform to function. These cannot be disabled without affecting core functionality such as login sessions and security features.
• Functional cookies – remember your preferences such as language settings and responsible gaming tool configurations.
• Analytics cookies – collect aggregated, anonymised data about how players use the platform to help us improve the user experience.
• Session cookies – temporary cookies that expire when you close your browser, used to maintain your login session during a visit.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the juan365com platform. Strictly necessary cookies cannot be disabled as they are essential for the platform to operate securely.

9. Data Retention

juan365com retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and KYC data – retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with anti-money laundering regulations.
• Financial transaction records – retained for a minimum of five (5) years from the date of the transaction.
• Gaming activity data – retained for the duration of your account and for three (3) years after account closure.
• Communications data – retained for two (2) years from the date of the communication.
• Technical and analytics data – retained in aggregated, anonymised form indefinitely; identifiable technical data retained for up to twelve (12) months.

When personal data is no longer required, juan365com will securely delete or anonymise it in accordance with our data disposal procedures.

10. Your Data Rights

Under the Philippine Data Privacy Act of 2012 and other applicable data protection laws, you have the following rights in respect of your personal data held by juan365com:

To exercise any of these rights, please contact juan365com's Data Protection team using the contact details in Section 15. We will respond to all valid requests within thirty (30) days. In complex cases, this period may be extended by a further sixty (60) days, in which case we will notify you of the extension and the reasons for it.

11. Data Security

juan365com implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the juan365com platform
• Encryption of sensitive data at rest, including passwords and financial information
• Role-based access controls ensuring that only authorised personnel can access personal data
• Regular security audits, vulnerability assessments, and penetration testing
• Firewall protection and intrusion detection systems
• Staff training on data protection and information security best practices
• Incident response procedures for managing and reporting data breaches

While juan365com takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. You also have a role to play in keeping your data safe – please ensure that your juan365com login credentials are kept confidential and that you use a strong, unique password for your account.

12. Children's Privacy

juan365com is strictly an adults-only platform. In accordance with Philippine regulations governing casino-style gambling, you must be at least twenty-one (21) years of age to register an account and use the platform. juan365com does not knowingly collect personal data from individuals under the age of 21.

If juan365com becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be deleted, and any deposited funds will be returned to the payment method used for the original deposit. If you believe that a minor has registered an account on juan365com, please notify our support team immediately.

13. Third-Party Links

The juan365com platform may contain links to third-party websites or services. This Privacy Policy applies only to the juan365com platform and does not cover the privacy practices of any third-party websites or services that you may access via links on the platform. juan365com is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

14. Updates to This Privacy Policy

juan365com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made to this policy, we will notify registered players via the contact details on file or by displaying a prominent notice on the platform.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed of how juan365com is protecting your personal data. Your continued use of the platform after any update to this policy constitutes your acceptance of the revised terms.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way juan365com handles your personal data, please contact our Data Protection team:

If you are not satisfied with our response to your data protection query or complaint, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.